Return & Refund Policy

Thank you for shopping at Deearphone. Our quality control teams will inspect your items before shipping to assure your satisfaction, and quality is guaranteed. We accept return demands within 15 days after delivery.

Cancel & Refund:

Order Status

Reasons for Refund Request

Requirements and Notice

Solution

Before shipment

1. Forget to buy sth.

2. Buy the Wrong thing

3. Just don't want it anymore

Apply cancel orders within 24 hours

100% order amount

Apply cancel orders OVER 24 hours

95% of the order amount(deduct 5% processing fee)

Received

1. Lack of Items

2. Package Broken

3. Quality Issues

1. Apply within 15 Days after delivery
2. Order ID
3. Clear Photos of this item
4. Brief description about the problems of the items

Contact Customer Service Team via service@deearphone.com

 

Return Procedure:

  1. Take a clear photo for the item.
  2. Contact our customer service team via service@seaglassstore.com.
  3. Send the photos and order ID to customer service team and tell them about your problems and the resolution you prefer. Return? Refund? Exchange? Resend？
  4. Customer service team willoffer you the address please send do not send the package back to where it came from, or it would delay your refund procedure.
  5. Notify us the tracking number after you have returned the item(s).